FREQUENTLY ASKED QUESTIONS
If you need help, we have a list of frequently asked questions and answers;
otherwise, please contact us today
Make Booking - how do I make a booking?
Make Booking – What information is required to make a booking?
To make a booking, we require the following information;
Date of travel, where you would like to go, how long you would like to wait at your destination (or if you simply require to be dropped off or picked up), the time you wish to depart, the number of passengers, and if there will be any freight, large luggage or dangerous goods. This information assists us in quoting the most suitable aircraft for your flight.
Make Booking - when can I call to make a booking over the phone?
The Hardy Aviation office is open 8am – 5pm (ACST). After this, the office phones are diverted to the after hours phone. Bookings can be made at any time, and we may ask you to send through your request on an email so we have your booking in writing.
Make Booking - can I change my itinerary online?
No, please contact the office to make any changes to your booking, again email is our preferred method so we have the request in writing in case we need to refer back to it.
Do I need permits to travel to certain communities in the NT?
Are there weight considerations?
Yes, please contact the office, as the weight considerations (payload) is dependent on a number of factors ie; type of aircraft, destination, weather etc, and therefore will vary.
Can I fly at night?
Yes, depending on the aircraft.
Make Booking - can my travel agency book my charter?
Yes, your agency may contact us directly by phone or email to book your charter.
Make Booking - how many seats can I book on one charter?
Payment - when do I have to pay for my flight?
You are required to pay for your flight prior to departure. You may be requested to provide a credit card at time of booking.
Payment - which payment methods do you accept?
Hardy Aviation accepts the following major credit cards: Mastercard and Visa (2.2% surcharge), Diners (5.5% surcharge) and American Express (4.5% surcharge). We also accept cheques, cash, basics cards and EFT.
Can I set up an Account?
Please contact the accounts team.
Is there a cancellation fee?
Yes, please contact the office. We understand that from time to time circumstances change due to unforeseeable reasons. As such, we don’t believe in large and unfair cancellation fees. Generally, if plenty of notice is given, we are able to waive any cancellation fees or at least keep them to a minimum.
What time do I need to be at the Hardy Aviation terminal for Check In?
You must check in at least 45 minutes prior to departure.
What is the luggage allowance?
Each passenger is allowed up to 20kg and soft sided suitcases are preferred. This can be multiple pieces or one piece. However, a single piece of luggage or freight cannot exceed 20kg. Prior arrangements must be made with the Hardy Aviation staff for baggage or freight between 15 – 30 kg. If you have a piece of large, bulky freight, please check with our office prior to departure.
Can I book a flight with Hardy Aviation to carry freight only?
Yes, Hardy Aviation can refigure any of our aircraft to enable us to transport your freight. We have moved large items up to 800kg, right down to small 1kg packages bothe domestically and internationally.
How safe is it to fly with Hardy Aviation?
Hardy Aviation believes safety is a number 1 priority and provides a service with a safety standard second to none. All of the aircraft in our fleet are maintained to a “class A” standard. This is the same standard at which Qantas and Virgin are required to maintain their fleet.
Do I need ID to check in?
You may be asked to produce satisfactory photographic identification to confirm your identity prior to being allowed to board your flight. The following are the only acceptable forms of photographic identification:
- current and valid national passport; or
- motor vehicle driver’s license issued under a law of the Commonwealth of Australia or an Australian State or Territory; or
- a document that identifies you and is issued by:
- The Commonwealth of Australia; or
- an Australian State or Territory; or
- an authority of the Commonwealth of Australia or an Australian State or Territory; or
- an Aviation security identification card issued by an aircraft or airport Operator.
- If you are unable to produce satisfactory photographic identification on demand to any crew member, your Check-In may be refused.
For Safety reasons, the following types of dangerous goods must not be carried in your baggage or hand luggage.